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Watch the Australian SME Payments Summit (+summary)

Updated: Dec 17, 2021

With the rise in popularity of digital transactions, payment services have become an essential service to businesses, much like electricity. Without choice, small businesses are paying more in merchant fees than larger businesses, who are often able to negotiate a better deal.

COSBOA wants to maintain competition in the payments system, for least cost routing to be the default, and for small businesses to be able to have control over the fees they pay in order to be able to choose the most cost-effective option for them.


We held a payments summit on Wednesday 8 December to explore the future of the Australian payments system, what’s happening right now in regulatory reform, and what small businesses can do today to get a better deal on merchant fees in the absence of regulation.


We recorded the full 2-hour event which you can watch below. We've also put together a summary of four key themes from the event below the video.





Small businesses can save up to 40% on merchant fees with least cost routing as the default

Mangala Martinus, Managing Director of Payments Consulting Network & Merchant Pricing Hub explained the ‘under the hood’ structure of merchant fees, including the difference between blended rates, interchange + and interchange ++. It's confusing for small business so they often need help.


He revealed that small businesses can save an average of 5-10% if they switch to merchant choice with same bank, 20-30% if they compare offerings from multiple providers, and 20-40% if they seek expert advice.


Ben Kearney, CEO of the Australian Lottery and Newsagents Association, gave an example of a newsagency that saved $500 a month by switching providers.



Small businesses shouldn’t be afraid not to offer Buy Now Pay Later

Brad Kelly, Managing Director of Payment Services dispelled some common myths about Buy Now Pay Later, revealing that:

  • BNPL only represents 1.5% of transactions in Australia, with debit cards being by far the most common form of payments

  • The gain in average transaction value from offering Buy Now Pay Later is a mere 5%

  • BNPL is one of the most expensive payment types for an Australian merchant to accept, with an average cost of 4.4% of the transaction, compared to Visa/ Mastercard debit at 0.4% and eftpos at 0.3%.

  • The BNPL market is over-saturated and its customers aren’t loyal - over 90% of BNLP transactions come from single-transaction customers, and the average transaction value of long-time users of BNPL is 61% less than first-time users.

The rise of mobile payments presents a challenge for least cost routing

When there are leaps in technology, regulation can be a few steps behind, causing small businesses to get the short end of the stick. Dhun Karai from Grant Thornton urged SMEs to come together with a unified voice to advocate for least cost routing to be made available for mobile wallets, a fast-growing payment type.



Mobile wallets have grown from 2-4% of transactions to as high as 30% in some industries, said CMSPI’s Robbie MacDiarmid from CMSPI. While some countries have mandated dual tokens on mobile wallets, there is no competition in Australia, making business pay the highest fee.


Ms Karai outlined three steps to be taken:

1. The RBA should enforce software providers to allow both tokens

2. Banks must offer both tokens in their in app mobile wallets

3. Banks and acquirers must sort out the back book that they have with Apple, Samsung and Google

4. Government should mandate that the default be the one with the lowest cost to the merchant

DRAFTJS_BLOCK_KEY:7mjk6Brad Kelly, Managing Director of Payment Services dispelled some common myths about Buy Now Pay Later, revealing that:


Australia is not the worst country for merchant fees, but it’s not the best either