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Scams Awareness Week: Services to help keep businesses safe from scammers

(This is a joint press-release with the Australian Banking Association and the Australian Small Business and Family Enterprise Ombudsman).

This year during Scams Awareness Week, the Australian Banking Association, the Council of Small Business Organisations Australia (COSBOA) and Australian Small Business and Family Enterprise Ombudsman (ASBFEO) are teaming up to encourage small businesses to register for PayID or use BPAY and e-invoicing when paying or receiving payment for invoices to help beat scammers.

Last year, Australians lost more than $850 million to scammers, payment redirection scams hit Australian businesses hard resulting in $128 million in losses.

Services such as PayID, BPay and e-invoicing will show who you’re paying before you pay, ensuring money is going to the intended account.

Scammers can compromise a business’ email by imitating an email account or website, known as ‘spoofing’, sending phishing emails or by using malicious software.

Anna Bligh, Chief Executive Officer at the Australian Banking Association, said while data shows the number of scams continues to rapidly increase, there are some simple steps to ensure businesses and their customers are sending money to the correct account.

“Hundreds of millions of dollars are being lost to scammers every year across the world, however services in Australia such as PayID, BPay and e-invoicing can ensure anyone that they’re paying the correct person, before they send their money,” Ms Bligh said.

“It’s easy to register and it’s easy to use. These services are readily available for businesses, and I encourage each and every one of them across Australia to sign up and reduce the chances of being scammed.”

Alexi Boyd, Chief Executive Officer at COSBOA, said no matter how many staff a business has it is incredibly important to be aware of scams and cybersecurity.

“We know that many small business owners feel that they don’t have resources to carefully consider their cybersecurity. Their role in the supply chain with big business and increasing digital engagement with Government makes them vulnerable. Scammers take advantage of this,” she said.

“Using services such as two-step authentication, e-invoicing and double-checking the authenticity of webpage links are easy and simple steps to protect yourself from these very costly – and abhorrent – scams.”

Bruce Billson, Ombudsman at ASBFEO, said it is crucial for every business to stay alert to scams and understand how to protect themselves from cyber criminals.

“One of the most financially harmful scams affecting Australian businesses, including small businesses, is the ‘business email compromise’ scam. If you have staff, talk to them about this scam to make them aware of how it works and what to look for if they are targeted,” he said.

“It is important to know how to protect yourself from business email compromise scams. If you get a request to change your payment details, and you are in doubt at any time, make sure you call to verify the details before making the payment.”

Recent ABA analysis of data showed more than 80 per cent of Australians prefer to pay bills, check account balances or transfer money online. The use of cash is continuing its decline, represented by RBA data showing ATM withdrawals decreased by 20 per cent in the year to August 2021, after falling 16 per cent in 2020.

“As the banking becomes more digitalised, no longer do customers prefer to sign a cheque or pay with cash. As a result, we all need to be more cautious about scammers and utilise services that ensure our money is being sent to the right business or individual,” Ms Bligh said.

Further information about how to best protect businesses from business email compromise can be found here.



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