In the past, the approach from many regulators was based on an attitude among their staff and their management that small business people were the enemy. It seemed the prevailing belief was that the small business person was inadequate, we were always in the wrong, we were basically dishonest and untrustworthy as well as being poor business operators.
Unsurprisingly the small business community and its supporters had much the same view of regulators and many still do. All of this was of course not productive or conducive to good business or good regulation.
Then in 2012 the Productivity Commission (PC), mainly at the request of COSBOA, was tasked to investigate regulator engagement with small business. The report was released in October last year and had an immediate impact.
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