See our submission to the Productivity study into the costs of doing retail in Australia – HERE
See opening comments below
We focus not just on dollar costs but also on costs in time and stress for the small business person.
A small business is after all a person or maybe a couple and it is inherently different from big business where everyone is an employee and everyone gets paid for what they do.
There should be no expectation that a small business is just a smaller version of a big business. There should be no expectation that a small business person is just an employee of a landlord at their beck and call. There should be no expectation that a retailer can compete with large businesses fairly when costs are high and costs for the large businesses are low due to their capacity to use their dominance not their better management skills or their better efficiency.
Our response is short but to the point – the biggest cost to small business in retail is to be found in rent, mind wages, training of employees and time spent doing compliance and paperwork.